|Frequently Asked Questions|
Learn more about Commersphere.
What is Commersphere?
What type of events does Commersphere support?
Commersphere is a platform that brings your event to life online - leveraging the power of the Web to create new venues for attendee engagement and interaction, and new management capabilities for administrators.
Is Commersphere limited in the number of attendees it supports?
The Commersphere platform is engineered to service any event scenario, including:
- Live events - for which Commersphere serves as an online portal;
- Virtual events running exclusively on the Web - for which Commersphere serves as the event environment;
- Online communities utilizing Commersphere's rich interaction and showcasing capabilities - e.g. trade association portals, etc.
Is Commersphere accessible across devices?
There is no attendee limit. You can expand your event capacity as desired.
Does Commersphere support multiple languages?
Yes. With Commersphere, your attendees can be engaged on any device and in any environment - before, during, and after the live event.
To what extent can my event be customized?
Yes. Commersphere can support any Western language - and you can even set your event UI to support multiple languages in the same event, in order to accommodate an international audience.
For how long does an event run online?
With Commersphere, your customization capabilities are virtually unlimited - starting with our default customization options, and continuing with the ability to build your event functionality based on your specific needs. All to ensure that you achieve the solution you want.
By default, an event runs online for 10 weeks (e.g. 8 weeks in the pre-event registration period, and 2 weeks following the live event). If desired, you can extend that period so that the event will run for an entire year. Events expiring after one year can be renewed - and in this manner, run indefinitely.
Setup & Support
How do I get started?
How do I create an event?
To get started, contact us
to request a live demo with a representative who will demonstrate the Commersphere platform in action. Following the session, you will be eligible for a free trial event
. If desired, you can upgrade your trial event to a paid event which includes the capacity and features of your choosing.
How do I administer an event?
To create, simply sign in
, and then select the 'Create Event' button that will display. This will create an event shell, via which you can access administrative functionality and begin to set up your event.
How do I add features to my event?
To administer an event, sign in
to access your event list, and then select the desired event. Once you have entered the event, open the event's Explore menu, and then select 'Administration' to access the Administration module.
How do I open a support ticket?
To add custom features to your event, enter the Administration console and open the 'Add Features' section. Select your desired feature(s); upon submitting, you will be redirected to the payment portal.
Upon payment, you will be returned to the event, with your selected features now activated.
To open a support ticket, select 'Support' in the Administration console, and then indicate the nature of the issue in the 'Report Issue' box - and submit. The response from Commersphere Support will be sent to you via email. In addition, whee a live consultation is required, you may schedule a call with a Support representative.
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